How can we help you?

Check spam and junk folders, confirm that the email address is correct, then use the resend option after the countdown ends. Only the newest code will work.

Members can verify their email without setting up an authenticator. Coaches and administrators must complete the stronger two-step check because they can access operational or counselling information.

Sign in again from the page where you started. Tellagift preserves an unfinished assessment on the same browser and returns you to the result flow after authentication.

Open Dashboard, then Appointments. The link also appears in the booking email after the appointment is confirmed. Contact support if it is still missing near the session time.

Open Dashboard, choose Appointments, then use the available reschedule or cancel action beside the booking. The coach is notified automatically.

Yes. The optional note is shown only to the assigned coach in their secure dashboard and is included in the coach’s booking notification.

No. A donation is an optional one-off gift. Tellagift shows this separately from paid organisation plans and does not create a recurring charge.

Stripe emails the payment receipt to the address entered at checkout. If it does not arrive, check spam first and then contact support with the date and amount. Never send full card details.

Open Plans & billing from your account and choose Cancel subscription. Access remains subject to the billing terms shown during cancellation.

Not by default. Organisation reporting uses anonymous grouped information only after you opt in, and it stays hidden until the minimum privacy threshold is met.

Open Dashboard, then Privacy & consent. You can stop anonymous organisation sharing, withdraw assessment consent, or request account deletion there.

Tellagift is not an emergency or crisis service. Contact the emergency services where the person is located and follow your church or organisation’s safeguarding procedure.